FAQ

Frequently Asked Questions (FAQ)

1. Orders & Payments

Q: How do I place an order?
A: Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, so modifications or cancellations are only possible within 12 hours of placing the order. Contact us immediately at support@trendytreasures.net for assistance.

2. Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide! Delivery times may vary based on your location.

Q: How long does shipping take?
A: Estimated delivery times:

  • USA & Canada: 7-14 business days

  • Europe: 10-18 business days

  • Australia & NZ: 10-20 business days

  • Rest of the World: 12-25 business days

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can track your package on our website or through the carrier's tracking service.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $50.

3. Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it for a refund or exchange. Items must be unused, in original condition, and in the original packaging.

Q: How do I start a return?
A: Contact us at support@trendytreasures.net with your order number and reason for return. We’ll guide you through the process.

Q: Do you offer refunds?
A: Yes! If your item is damaged, incorrect, or doesn’t meet expectations, we offer a full refund or replacement after reviewing your claim.

Q: Are returns free?
A: Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Products & Sizing

Q: How do I choose the right size?
A: Each product has a size chart in the description. We recommend checking measurements before ordering to ensure the best fit.

Q: Are your products high quality?
A: Yes! We handpick our collections to ensure high-quality materials, comfort, and durability.

5. Customer Support & Policies

Q: How can I contact customer support?
A: You can reach us at support@trendytreasures.net or through our Contact Us page. We aim to respond within 24-48 hours.

Q: Do you have a loyalty or rewards program?
A: We are working on one! Stay tuned for future updates on exclusive discounts and rewards.

Q: Do you offer discounts or promo codes?
A: Yes! Subscribe to our newsletter for exclusive discounts, special offers, and early access to sales.

 

Did you find the answer to your question? If not, visit our Contact Page, we're here to help!